LimpFlow (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services, whether online or offline, including through our website, email communications, artist portal, and distribution platforms.
1. Information We Collect
We collect the following types of information:
A. Personal Information
When you engage with us (e.g., by registering as an artist or label, signing a distribution agreement, or contacting us), we may collect:
Full name
Stage name or artist name
Contact details (email, phone number, address)
Banking information for royalty payments
Government-issued identification (for verification and compliance)
Social media links or digital streaming platform profiles
IP address and device information when using our website or services
B. Content and Metadata
When you submit music for distribution:
Audio files and associated metadata (e.g., ISRC, UPC, track titles, contributors)
Album artwork, promotional material
Release dates and territory preferences
C. Usage Data
We may collect anonymised analytics related to:
Site or portal visits
Features used
Downloads or interactions
Referral sources
2. How We Use Your Information
We use your information to:
Deliver and manage music distribution services
Facilitate royalty payments and financial reporting
Maintain your account and verify your identity
Provide customer support and technical assistance
Communicate updates, releases, or promotional opportunities
Monitor for fraud, copyright compliance, and platform abuse
Improve our platform, tools, and service offerings
3. Sharing of Information
We may share your information with:
The Orchard (our global distribution partner) to facilitate music distribution, royalty collection, and rights management
Payment processors for financial transactions
Legal and regulatory authorities where required by law
Marketing or data partners, but only in aggregated or anonymised form, unless you’ve given express consent
Our internal team or contractors who are bound by confidentiality agreements
We never sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration. These include:
Encrypted storage and secure data transfer protocols
Role-based access controls
Regular system audits and data backups
However, no system is 100% secure. You also play a role in protecting your information—please use strong passwords and report any suspicious activity.
5. Your Rights
Depending on your location and applicable laws, you may have rights including:
Access to your personal data
Correction of inaccurate or outdated information
Deletion of your personal data
Withdrawal of consent to data processing
Objection to marketing communications
To exercise your rights, contact us at: info@limpflow.com
6. Data Retention
We retain your personal data:
For as long as necessary to provide our services and comply with legal, contractual, and tax obligations
For a reasonable period afterward for administrative, reporting, or dispute resolution purposes
7. Third-Party Links
Our website or communications may contain links to third-party platforms (e.g., Spotify, YouTube, The Orchard portal). We are not responsible for the privacy practices or content of those sites.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit data from minors without parental consent.
9. International Users
If you are accessing our services from outside South Africa, please note that your information may be transferred to, stored, and processed in South Africa and/or the United States, where our partners and servers are located.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email or platform notification.
Contact Us
If you have questions about this Privacy Policy or your data, please contact:
LimpFlow
Email: info@limpflow.com
Phone: +27 63 075 8640
Website: www.limpflow.com